Shipping & Returns
Satisfaction Guarantee:
If you are not happy with a gem once you receive it, you can return it within 8 DAYS no questions asked for a refund (less shipping costs) or a credit towards future purchases provided that the item is in original condition. This 8 days period is for the online purchases only and gives you the opportunity to view the stone in the hand, as it very difficult can be to imagine what a gem really looks like just from pictures and videos.
Shipping:
WILL BE UPDATED LATER...
Returns:
Gemstones must be returned in the original packaging.
If you decide to return a stone, please contact me so that I know to expect it and that you have the correct return address. The person returning the item is responsible for all postage and shipping costs. However please note that some items, such as custom cut orders cannot be returned. This will be noted in the item description where applicable.
If you have damaged the stone in anyway, such as chipping a corner off or have scratched it, then the stone is yours! Once I receive the items back I will inspect them. No refund will be issued and the item will be returned to you at your expense. If a refund is due then I will require your account details so I can perform a money transfer.
If an item being returned is lost in the mail then no refund will be issued so I recommend that you use a method that has tracking and signature on delivery and perhaps consider insurance of some sort.
I am not liable or responsible for any items that are lost or damaged during return shipping. The person returning the items is fully responsible whilst it is in transit up until it is signed for by myself.